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Frequently asked questions
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Redeeming
What is Lucky Luxe?
Lucky Luxe is a social gaming and promotional sweepstakes platform where players can play games for entertainment and the chance to win prizes. No real-money gambling is offered.
Who operates Lucky Luxe?
Who can play?
What are Gold Coins and Sweeps Coins?
How do I get Sweeps Coins?
What is the minimum redemption?
How long do redemptions take?
How are prizes paid?
Will I receive a tax form?
Why do I need to verify my identity?
Responsible Gaming
Can I have more than one account?
How do I contact support?
Still need help?
Our support team is here for you.
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